Choose our dedicated W1 carpet cleaning company in Soho. We can come to your property at any time on any day you want.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Soho collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Carpet Cleaning Soho customers within our service area, including individuals and businesses who contact us, request a quote, make a booking, or otherwise use our carpet cleaning or related services.
Carpet Cleaning Soho is a local service provider offering carpet, upholstery and related cleaning services in the Soho area and surrounding locations. For the purposes of applicable data protection laws, including the United Kingdom General Data Protection Regulation and the Data Protection Act 2018, Carpet Cleaning Soho is the data controller of the personal data described in this Privacy Policy.
This Privacy Policy covers all personal data collected and processed by Carpet Cleaning Soho in connection with our services, whether you contact us by telephone, in writing, through online enquiry forms, through third party platforms, or in person. By engaging with us, you acknowledge that you have read and understood this Privacy Policy.
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, postal address, service address, billing address, and other contact details you choose to provide. Booking and service details, such as dates and times of visits, type of property, areas to be cleaned, access instructions, and any specific notes you provide about the job. Communication records, including details of enquiries, complaints, feedback, and any correspondence between you and Carpet Cleaning Soho. Payment and transaction information relating to services you purchase from us, including amounts, dates and methods of payment. Technical and usage information, such as information about how you found us, the pages you visit on our website, device identifiers, and similar data collected through cookies and similar technologies, where applicable. Marketing preferences, including your preferences regarding receiving updates, offers or other marketing communications from us.
We may collect personal data directly from you when you contact us by telephone, complete a contact or booking form, request a quotation, make a booking, make a payment, or speak with our staff during a visit to your premises. We may also receive personal data from third party platforms that you use to find or book cleaning services, from payment service providers who process your payments to us, and from publicly available sources or business directories where your details are already in the public domain.
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Performance of a contract: We process your personal data to provide our services, including handling enquiries, preparing quotations, confirming bookings, delivering cleaning services, issuing invoices, and dealing with follow up matters. Legal obligations: We process data where necessary to comply with legal and regulatory obligations, such as record keeping, tax and accounting requirements, and responding to lawful requests from authorities. Legitimate interests: We process data for our legitimate business interests, provided these are not overridden by your rights and interests. This includes managing and improving our services, managing our relationship with you, preventing fraud, ensuring security of our staff and equipment, and promoting our services to existing and prospective customers in a proportionate way. Consent: Where required, we may rely on your consent, for example for certain types of marketing communications or for the use of certain non-essential cookies and similar technologies. You can withdraw your consent at any time.
We use personal data for the following purposes:
To respond to your enquiries and provide quotations. To manage bookings, schedule and carry out cleaning visits, and communicate with you about your appointments. To process payments, issue receipts and invoices, and manage accounts and billing. To handle complaints, requests, or disputes and provide aftercare support. To improve our services, operations and customer experience, including through internal analysis and staff training. To send you service related messages, such as booking confirmations, reminders, and updates. To send you marketing communications about our services where permitted, and to manage your marketing preferences. To comply with applicable laws, regulations and guidance from authorities, and to protect our rights, property, staff and customers.
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These may include companies providing payment processing, accounting and bookkeeping support, information technology and hosting services, customer management or scheduling systems, and marketing or communication support services. These processors are only permitted to process your data in accordance with our instructions and for the purposes described in this Privacy Policy, and they are required to keep your data secure and confidential.
We may also share your personal data with professional advisers such as accountants, and where required, with law enforcement agencies, regulators or other authorities, where we are under a legal obligation or where this is necessary to protect our rights or those of others.
Some of our service providers may be located outside the United Kingdom or the European Economic Area. Where this is the case, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place to protect your data, such as the use of standard contractual clauses or equivalent measures recognised under data protection law.
We will keep your personal data for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting or reporting requirements. In general, we retain customer records and transaction information for the duration of our relationship with you and for a reasonable period afterwards, typically up to seven years, in line with tax and accounting rules. Enquiry information where no services are ultimately provided may be held for a shorter period, typically up to two years, to help us manage follow ups and understand demand for our services. Technical data from website use and cookies may be retained for shorter periods, depending on the type of cookie and the technical requirements.
When personal data is no longer required for the purposes set out in this Privacy Policy, we will delete it or anonymise it so that it can no longer be linked to you.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and contractors who have a business need to know, using appropriate security controls for physical and digital records, and providing staff with training on data protection responsibilities.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access: You have the right to request a copy of the personal data we hold about you and information about how we process it. Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you. Right to erasure: In certain circumstances, you may request that we delete your personal data. Right to restriction: You may ask us to restrict the processing of your personal data in certain situations. Right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your data in a structured, commonly used and machine readable format, or transfer it to another controller where technically feasible. Right to object: You may object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. You always have the right to object to the use of your personal data for direct marketing. Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the details provided on our main contact page. We will respond to your request in accordance with applicable legal timeframes.
You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we use your personal data. In the United Kingdom, this is the Information Commissioner's Office. We would, however, appreciate the opportunity to address your concerns before you approach a supervisory authority, so please contact us first where possible.
Our services are not directed at children and we do not knowingly collect personal data from children. If you believe that we have mistakenly collected personal data about a child, please let us know so that we can delete it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any changes will be posted on this page, and the updated policy will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
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