Choose our dedicated W1 carpet cleaning company in Soho. We can come to your property at any time on any day you want.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Soho supplies carpet, upholstery and related cleaning services to residential and commercial customers within our service areas in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who purchases or uses the services.
Company means Carpet Cleaning Soho, the provider of the services.
Services means carpet cleaning and any additional cleaning or related services supplied by the Company to the Customer, as agreed at the time of booking or in subsequent written confirmation.
Premises means the property or location where the services are to be carried out.
Technician means any employee, worker, contractor or representative engaged by the Company to carry out the services.
The Company provides professional carpet cleaning and related services, which may include but are not limited to carpet and rug cleaning, upholstery cleaning, stain and spot treatment, deodorising, and other floor-care services, subject to availability.
The exact scope of the services to be carried out at the Premises will be confirmed during the booking process based on the information supplied by the Customer. Any additional services requested on site may be agreed at the discretion of the Company and may incur additional charges.
3.1 Bookings may be requested by the Customer through the Companys accepted communication channels, as made available from time to time. The Customer is responsible for providing accurate and complete information about the Premises, the items to be cleaned, access arrangements and any special requirements.
3.2 All bookings are subject to acceptance and confirmation by the Company. A booking will be considered confirmed only when the Company has provided explicit confirmation, which may include the agreed date, time window, services to be provided and any applicable charges or deposits.
3.3 The Company reserves the right to decline a booking at its sole discretion, including where the Premises are outside the Companys usual service areas, where safe access cannot be assured, or where the requested services are not suitable for the items or surfaces to be cleaned.
3.4 The Customer must inform the Company at the time of booking of any particular conditions at the Premises that may affect the performance of the services, such as restricted access, lack of parking, sensitive flooring, pre-existing damage, or the presence of pets, children or vulnerable persons.
4.1 The Customer must ensure that the Technician has safe and reasonable access to the Premises at the agreed time and for the duration of the appointment, including suitable parking arrangements where necessary. Any parking charges or access fees incurred directly as a result of the visit may be added to the final invoice.
4.2 The Customer is responsible for securing and removing fragile items, valuables, breakables and personal belongings from the areas where services will be carried out. The Company will not be responsible for loss of or damage to items left in the work area that could reasonably have been removed by the Customer.
4.3 The Customer must ensure that there is adequate electricity, water supply, lighting and ventilation at the Premises so that the services can be carried out safely and effectively. If necessary facilities are not available, the Company may refuse to proceed with the services and the Customer may be charged a call-out or cancellation fee.
4.4 The Customer must inform the Technician of any known issues with carpets, upholstery or flooring, including but not limited to loose fittings, colour instability, previous damage, shrinkage, delamination, or the use of inappropriate cleaning agents in the past.
5.1 The Company will use reasonable skill and care in providing the services and will employ cleaning methods and products considered appropriate for the type of fabric, fibre or surface based on the information reasonably available to the Technician.
5.2 While the Company aims to achieve the best possible results, no guarantee is given that all stains, odours or marks can be completely removed. Stain and odour removal success is influenced by the nature of the substance, duration of contamination, prior treatments and the material being cleaned.
5.3 Drying times for carpets and upholstery may vary depending on the fibre type, soiling level, ventilation, humidity and temperature. The Company may provide estimated drying times, but these are not guaranteed. The Customer is responsible for ensuring adequate ventilation and for protecting cleaned areas from traffic until fully dry.
5.4 The Company reserves the right to decline to treat items or areas where, in the Technicians professional judgment, cleaning is likely to cause damage or deterioration, or where health and safety standards cannot be maintained.
6.1 Prices for services will be provided to the Customer based on the information supplied at the time of booking. If the Premises, items, or level of soiling differ materially from the description provided, the Company reserves the right to revise the price before commencing work.
6.2 Unless otherwise stated, prices are quoted in pounds sterling and are exclusive of any applicable taxes, which will be added at the prevailing rate where required by law.
6.3 The Company may require a deposit or pre-authorisation to secure a booking. Details of any such requirement will be communicated during the booking process.
6.4 Payment is due in full upon completion of the services, unless alternative terms have been agreed in writing prior to the appointment. The Company accepts payment methods as notified to the Customer at the time of booking or on site.
6.5 For commercial customers or account customers, payment terms may be agreed separately. In the absence of such agreement, invoices are payable within 14 calendar days of the invoice date.
6.6 If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at the maximum rate permitted by law, to recover reasonable debt collection costs, and to suspend further services until all outstanding sums have been settled.
7.1 The Customer may cancel or request to reschedule a booking by providing notice to the Company through its accepted communication channels.
7.2 If the Customer cancels or reschedules with at least 24 hours notice before the scheduled start time, any deposit paid may be refundable or transferable at the Companys discretion, subject to any non-recoverable costs already incurred by the Company.
7.3 If the Customer cancels or reschedules with less than 24 hours notice, or fails to provide access to the Premises at the agreed time, the Company reserves the right to charge a cancellation fee up to the full value of the booked services, including any reasonable travel and administration costs.
7.4 The Company will use reasonable efforts to attend the Premises at the agreed time. However, appointment times are approximate and may be subject to change due to traffic, weather, previous jobs over-running or other circumstances beyond the Companys reasonable control. In such cases, the Company will seek to notify the Customer and arrange a revised arrival window or alternative date where necessary.
7.5 In the rare event that the Company needs to cancel the services, it will offer to reschedule the appointment at a mutually convenient time. The Company will not be liable for any indirect or consequential loss arising from such cancellation.
8.1 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
8.2 Subject to the above, the Companys total liability to the Customer for any loss or damage arising from or in connection with the services, whether in contract, tort, negligence or otherwise, shall not exceed the total price paid or payable by the Customer for the specific service giving rise to the claim.
8.3 The Company shall not be liable for any loss of profit, loss of business, business interruption, loss of data, loss of goodwill, or any indirect or consequential loss arising out of or in connection with the provision of the services.
8.4 The Company shall not be responsible for:
a. wear, fading, discolouration or deterioration that becomes apparent during or after cleaning and that could not reasonably have been identified at the pre-inspection stage.
b. existing damage, stains, odours or defects that cannot be removed or that are made more visible as a result of cleaning.
c. damage resulting from hidden or unknown defects in materials, subfloors, backings, adhesives, or constructions.
d. shrinkage, colour run or texture changes where the item was not suitable for the cleaning process used and such unsuitability could not reasonably have been identified from the information provided.
8.5 The Customer must report any concerns or alleged damage related to the services to the Company as soon as reasonably practicable and in any event within 48 hours of completion of the services at the Premises. The Customer must provide reasonable evidence and allow the Company the opportunity to inspect and, where appropriate, remedy the issue.
9.1 The Customer agrees to treat the Technician with respect and to provide a safe working environment at the Premises. The Company reserves the right to withdraw services immediately if a Technician encounters abuse, harassment, threats, or unsafe conditions, and in such cases the Customer may be charged as if the service had been completed.
9.2 The Customer must keep children, pets and other persons away from work areas and from equipment, chemicals and hoses during the service and until carpets or upholstery are fully dry, to prevent accidents, injury or re-soiling.
9.3 The Company uses cleaning products and techniques in line with industry practices. Safety data for cleaning agents can be made available on request. Customers with known allergies or sensitivities must inform the Company at the time of booking so that alternative products may be considered where reasonably practicable.
10.1 The Company will handle, store and dispose of waste generated during the provision of services in accordance with applicable environmental and waste management legislation in the United Kingdom.
10.2 Any contaminated waste, including extracted soiling, used consumables and containers, will be managed responsibly and, where required, transported and disposed of through authorised waste channels.
10.3 The Customer is responsible for informing the Company of any known contamination risks at the Premises, such as hazardous substances, bodily fluids or other regulated materials. The Company reserves the right to refuse to handle hazardous or specialist waste where the appropriate licensing, equipment or procedures are not in place, or to apply additional charges where specialist handling is required.
10.4 The Customer must not request or require the Company to dispose of waste in a manner that would breach any environmental, health and safety or waste management regulations. The Company may decline any such request without liability.
11.1 The Company maintains insurance cover appropriate to the nature of its services, including public liability insurance, subject to policy terms, conditions and limits.
11.2 Details of insurance cover can be supplied to the Customer upon reasonable request. Any claim the Customer wishes to pursue via the Companys insurance must follow the insurers procedures and requirements as notified to the Customer.
12.1 The Company aims to provide a high standard of service. If the Customer is dissatisfied for any reason, they should notify the Company as soon as possible, giving clear details of the issue.
12.2 The Company will investigate complaints promptly and may ask to revisit the Premises to inspect the work. Where a complaint is upheld and it is reasonably practicable to do so, the Company may offer to re-clean the affected area, provide a partial refund, or propose another form of resolution at its discretion.
12.3 If a dispute cannot be resolved directly between the parties, both the Customer and the Company agree to consider mediation or another form of alternative dispute resolution in good faith before resorting to formal legal proceedings, where this is appropriate and proportionate.
13.1 The Company will collect and process personal data about the Customer for the purpose of arranging and providing the services, handling payments, managing bookings and fulfilling legal or regulatory obligations.
13.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary to perform the contract, comply with legal duties, or where the Customer has given consent.
13.3 By making a booking, the Customer consents to the Company using their contact details for essential service communications relating to the booking and any follow-up required.
14.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise notified to Customers and will apply to bookings made on or after that date.
14.2 For ongoing commercial arrangements, the Company will provide reasonable notice of any material changes to these Terms and Conditions.
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise preclude any other or further exercise of any right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company relating to the provision of the services and supersede any prior understandings, agreements or representations, whether written or oral, relating to the same subject matter, except to the extent that such matters are expressly incorporated in writing.
By booking or using the services of Carpet Cleaning Soho, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
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